Refund Policy

Last updated: June 3, 2025

This Refund Policy outlines the terms and conditions for refunds related to the “Affluent Coach System” service provided by Helios Web Studio.

Our Guarantee: Qualified Appointments

At Helios Web Studio, we guarantee a minimum of 100 qualified appointments for your business within the first 90 days of initiating your marketing campaigns.

A qualified appointment is defined as a booking with a prospect who:

• Has a specific problem your business can solve.
• Has been experiencing this problem for a mutually agreed-upon duration since the start of our engagement.
• Has proactively and voluntarily scheduled an appointment with your business.

Conditions for the Guarantee

The fulfillment of this guarantee depends on key factors:

• Accuracy of Information: The guarantee relies on the accuracy and completeness of the information you provide to us. Helios Web Studio is not responsible for any losses or damages resulting from inaccuracies or omissions in your information.
• Adherence to Framework: The guarantee is void if there’s any deviation from the agreed-upon payment terms, non-adherence to Helios Web Studio’s established framework, or delays in providing necessary resources from your side.
• External Factors: We cannot be held liable for interruptions caused by external factors beyond our control, such as natural disasters, war, civil unrest, labor strikes, or pandemics.

If the guaranteed number of appointments is not achieved, Helios Web Studio will cover the additional media budget required to reach the target, without requiring reimbursement for this additional spend from you.

When the Guarantee Becomes Void

The appointment guarantee will become void if:

• Successful Sale: You validate the marketing’s effectiveness by closing at least one sale, as per criteria mutually agreed upon with Helios Web Studio. This confirms the system is working for your business.
• Client Delays/Non-Responsiveness: There is general non-responsiveness or delays from your side (the client) totaling more than 15 days. This includes, but is not limited to, failure to provide necessary information, lack of timely approvals or feedback, or any other inaction that hinders the effective continuation of the marketing campaigns.

Refund Eligibility

You are eligible for a refund only if both of the following conditions are met:

The 100 qualified appointments guarantee is not met within the initial 90 days of your marketing campaigns.
After the initial 90 days, Helios Web Studio continues to run your ads using its own funds for an additional 90 days (a total of 180 days from campaign start) and the 100 appointment target is still not achieved.

Stage 1 Satisfaction Guarantee

We offer a Stage 1 Satisfaction Guarantee. If you are not satisfied with the progress made during the initial setup and strategy stage of our process, you are eligible to claim a refund for that specific stage. However, please be aware that once you explicitly approve and proceed to the second (implementation/ad launch) stage, this Stage 1 refund option will no longer be available.

Token Payments

Token payments (initial commitment fees or small deposits) are non-refundable unless explicitly stated otherwise in writing or via email for a specific agreement.

Process for Claiming a Refund

To request a refund, please contact Helios Web Studio by email at: [email protected].

Helios Web Studio is committed to your success and upholds transparency and fairness in all our services and policies. Should you have any questions or require further clarification on our refund policy, please do not hesitate to contact us.