Refund and Cancellation Policy

Helios Web Studio
Last Updated: 28 March 2026

Introduction

This Refund and Cancellation Policy (“Refunds & Cancellation”) govern the use of services provided by Helios Web Studio (“Company,” “we,” “us,” or “our”), an advertising, marketing, and software service provider based in Nashik, Maharashtra, India.

By engaging our services, you (“Client,” “you,” or “your”) acknowledge that you have read, understood, and agreed to be bound by the terms outlined in this policy.

1. Cooling-Off Period (48 Hours)

Clients are entitled to a 48-hour cooling-off period from the time of initial payment.

  • A full refund may be requested within this period provided that no onboarding has begun and no work has been initiated.
  • The cooling-off period will immediately become void if onboarding is started, access is granted, or any service-related work begins—whichever occurs first.

2. Onboarding & Service Commencement

  • Service delivery begins only after onboarding is completed and all required information, access, and materials are provided by the client.
  • Any delays caused by the client in completing onboarding will not be the responsibility of the Company.
  • If onboarding is not completed within a reasonable timeframe (typically 14–30 days), the Company reserves the right to:
    • Pause the project, or
    • Classify it as abandoned without refund.

3. Setup Fees

  • Setup fees are non-refundable once the 48-hour cooling-off period has expired.
  • This applies regardless of project status, as setup involves allocation of resources, planning, and internal preparation.

4. Retainer Fees & Billing

  • All retainers are non-refundable once the billing cycle has commenced.
  • Services operate on a recurring billing model unless otherwise stated.
  • Payments are due in advance for each billing cycle.

5. Cancellation Policy

  • Clients must provide a minimum of 14 days’ written notice to cancel services.
  • Cancellation requests must be submitted via email only.
  • Cancellation will take effect at the end of the current billing cycle.

Service During Notice Period:

  • Clients will continue to receive full service and support until the end of the paid billing period.
  • Clients will also retain access to any associated software, systems, or deliverables during this time.

6. Auto-Renewal

All services are automatically renewed at the end of each billing cycle unless a valid cancellation request is submitted within the required notice period.

7. Performance Guarantee

Where applicable, the Company may offer a performance-based guarantee.

If agreed results are not achieved:
The Company will continue working at no additional cost for up to 90 days total from the original start date.

If results are still not achieved after this extended period:

The client may choose to terminate the agreement.
A refund of up to 50% of the most recent retainer payment may be issued.

Conditions:

This guarantee is valid only if the client has fulfilled all responsibilities, including but not limited to:

  • Providing required access
  • Timely approvals and communication
  • Implementation cooperation

Failure to meet these obligations voids the guarantee.

8. Advertising Spend

All advertising spend is paid directly by the client to the respective platforms.

The Company does not hold, manage, or control ad budgets.

Any issues, disputes, or refund requests related to ad spend must be handled directly with the advertising platform.

9. Termination by the Company

The Company reserves the right to terminate services under certain conditions.

In such cases:

  • Setup fees remain non-refundable.
  • Retainer fees may be refunded on a prorated basis, reflecting the unused portion of the billing period.
  • The Company reserves the right to deduct reasonable costs for work already completed.
  •  

10. Discretionary Refunds

Any refunds not explicitly covered under this policy will be considered solely at the Company’s discretion.

The Company is under no obligation to issue such refunds.

11. Chargebacks & Payment Disputes

Clients agree to contact the Company directly to resolve any billing issues before initiating a chargeback or dispute.

Filing an unjustified chargeback constitutes a breach of this agreement.

The Company reserves the right to:

  • Recover associated costs, fees, and damages
  • Suspend or terminate services immediately
  •  

12. Method of Cancellation or Termination

All cancellation requests and official communications must be submitted via email.

Messages sent through other channels (e.g., messaging apps, verbal communication) will not be considered valid notice.

13. Contact Information

For any questions or concerns regarding these Terms, please contact:

Aditya Pandit
Email: aditya@helioswebstudio.com

By engaging with Helios Web Studio, you acknowledge that you have read, understood, and agreed to these terms laid out in this policy.

Scroll to Top